When handling integral logistics or complete packaging, we offer you door-to-door service, verifying and keeping up to date the imports requirements of the cargo you want to bring in Colombia; our operation avoids delays and extra costs in the processes.

It is very important that you bear in mind that the excellent provision of logistics services depends on the coordination of all the parties involved in the chain; knowing in advance the data of your cargo will make the times and costs conform to what has been budgeted.

In order to define how to transport your merchandize on time and cost optimally, we must have the following basic information available:

  • Origin
  • Destination
  • Weight in KG or TON
  • Volume in M3 or CBM
  • Type of merchandise
  • HS Code
  • Cargo value in USD
  • Incoterm

Depending on the origin and the product’s tariff heading, your cargo will have access to tariff benefits (due to the different trade agreements Colombia has signed with different countries); this also will let us know specific import requirements in Colombia.

Our efficiency and level of competence will depend on your cargo’s origin and destination; its weight / volume, the transport mode and transit time and its cost. Other factors include if the transport will be made by courier, multimodal courier, air mode, combined (air and sea LCL), loose cargo (LCL), container (FCL) or break bulk (LCL); That info will also help us estimate the kind of national transport to quote and use.

The cargo’s volume is calculated as follows:


This is the first step and one of the most important for our logistic process. An average import process has 11 cargo handling steps, since it leaves the exporter’s premises until it reaches your warehouse; some of them include loading, unloading, opening and closing of packages, inspections made in origin and destination (made by different entities), mobilization within means of transport, among others. It is the responsibility of your supplier to provide adequate packing and packaging of the merchandise, which guarantees that the product reaches your hands in optimal conditions.

PACKING: It is the material used to protect the merchandize from the outside, for example: double corrugated cardboard boxes, bubble plastic, expanded polystyrene foam, plastic bags (used to protect the product from moisture, but not as packaging, they go inside the cardboard boxes), Styrofoam, foam corners, cardboard edge protectors among others.

PACKAGING: It is the material that groups the packing, such as pallets, wooden or plastic crates, stretch plastic, and plastic straps among others. When transporting goods in pallets, or wooden crates, we must guarantee that it complies with the international wood fumigation, otherwise, we would incur additional costs for fumigation, repacking and / or destruction of packaging material. At the time of packing the goods, the restrictions on the transport mode, such as dimensions and maximum weight per piece (this applies specially to air cargo) and / or restrictions in origin and destination for handling the cargo, keep in mind that the pallets will be handled by forklifts that have weight limits per piece and the handling of extra dimensioned or overweight pieces can generate additional costs.

THE MARKING: The marking or the use of packing and packaging pictograms must be visible and easily identifiable with its proper label, and the information on how the package should be handled; if it is delicate, if it should not get wet, if it is fragile, if it is a dangerous cargo (IMO-UN), stack capacity, if it is removable, if the package must travel upwards, among others.


International cargo is transported by airplanes, trucks or ships, each of them has different transit times, routes and connections for the provision of the service. This aspect must be managed in an integral way since the international freight is composed of: Expenses in origin + Freight + Expenses in destination; depending on the Incoterm negotiated, you or your supplier must assume these costs.


Air transport has its greatest virtue in its delivery time. It is also (comparatively with shipping) the transportation mode with more places of arrival and departure in the world. This makes last-mile distribution processes be carried out more expeditiously and with a high response capacity to even reach the most remote places.

CLM considers this type of transport a kind and extremely useful means for our customers. Thanks to our cargo volumes and alliances with our agent network, we can count on preferential contracts and competitive rates with the main cargo and passenger airlines in Colombia and the world.

We handle cargo and courier service via airways.


Courier is dispatched from anywhere in the world; this type of service is provided EXW from Miami thanks to our own warehouse. We consolidate your purchases and deliver them to your house throughout the national territory.

The entry restrictions of courier in Colombia are as follows:

  • Less than 50 kg
  • Less than USD2000
  • Less than 6 units per reference
  • Less than 150 cm on either side

In websites like Apple’s and others, if you cannot make purchases with your Colombian card, we can make the transaction for you.

Sometimes, due to the characteristics of the cargo, we can arrange an international courier service and when it arrives in Colombia, a change of modality will be made so it is nationalized as cargo.


Sometimes you have so much weight or volume that it is very expensive to transport it by air but it is not big enough to fill a container; that is why CLM offers you cargo consolidation. It is dispatched every seven (7), ten (10) or fifteen (15) days from all over the world, reaching Buenaventura, Cartagena or Barranquilla; CLM connects you and your ideas so they can come true.

LCL freight is charged per ton or cubic meter; be aware that the time to consolidate and deconsolidate the cargo at port is greater than when we dispatch FCL.

Our offers are available for freight payments in Colombia, that is, for “IMPORT” cargo, they are offered freight charges. For prepaid freight charges, additional surcharges apply; payments are in Pesos to the maritime MER of the pay day subject to the shipping company, each one manages its own way of calculating the MER (Market Exchange Rate).

When LCL or CONSOLIDATED cargoes have more weight than volume, depending on the shipping company, they generate a density surcharge, this also applies to pieces that measure more than 3 meters or to one (1) single piece weighing more than 3000 kg.


Maritime transport has been recognized as the preferred alternative for commercial exchange in the world. In CLM, this is one of the main segments in our business structure; we handle a significant number of containers to Colombia with cargo rooms and competitive rates negotiated with the different shipping companies in the market. Some of the main origins are China, India, the United States and the European Union, among others.

The standard containers are the most used; the refrigerated ones are used for the transport of goods that need temperature control like food. Flat Racks are for merchandise measuring more than 2.3 or 2.6, like tires for special vehicles.

Standard containers have the following dimensions:


Business dynamics and markets are constantly changing. Sometimes your company is full of stock or merchandise to be sold and, some other times your inventory is low or without merchandise. In such case, your warehouse expenses could include 24/7 surveillance, personnel, utilities, insurance and everything that entails fixed costs. This can actually affect your budget. For this reason, CLM, as your 3PL ally offers you “CLM storage”. With this service, in an outsourced manner, and with the cost subject to the space you occupy, your budget will not be affected by those high fixed costs. Additionally, if you require it, our staff will be at your service to help you with everything related to packing and packaging or “picking and packing” for your local, national or E-commerce sales, so you will only be paying charges proportionally to what you consume.

Our warehouses offer loading and unloading services, forklift services, cross docking distribution, inventory control, goods picking (packing and picking), packaging, repackaging, product classification by design, pre-inspection, unlabling, re-labeling, ticketing, folding, ironing, pack garments and others.

CLM’s storage service offers different times for the clearance of your merchandise; the options to store your cargo while the import process are:

STORAGE IN FREE TRADE ZONE or IN-BOND: This type of storage is intended for storing imported goods that have not been legalized and that will later be cleared for sale and national distribution or will not be nationalized but will be reshipped or exported to another country. Our double qualification in free trade regime as, an industrial user of goods and services and as a support user allows us to offer an integral service.

Additionally, and thanks to our qualification, we can bring your merchandise on consignment and as you nationalizing it, you can integrate the load into your inventory, without affecting your accounting.

In Colombia, the importation of textiles is regulated: it can be done in advance or mobilized to this type of warehouses.

Some of the advantages of storing in Free Trade Zones or In-Bond warehouses are:

  • Indefinite storage time: after 2 years of storage, a license must be presented.
  • Possibility of partial nationalizations of merchandise in unlimited time.
  • Increase of cash flow because you can nationalize when you really need it.
  • The merchandise, during its permanence in our warehouses, can benefit from tax exemption.
  • Inventories can be decommissioned and merchandize destroyed if they have no value. The waste from the production process can be removed for destruction or can be sold according to how much you want to obtain.

It is possible for your company to sell goods to other companies depending on the modality they are using such as In-Bond sales, on-board provisions for consumption deposits, Deposits of Transformation or Assembly, Plan Vallejistas among others. In these cases, you do not have to nationalize the goods but apply special procedures that each of these customs modalities contemplates.

The following can be temporarily removed from the Free Trade Zone: capital goods, parts and pieces for repair in Colombia, without the need to set up policies. In these cases, procedures must be subject to the terms authorized by the Customs regulations.

You can use the Free Trade Zone to comply with export commitments depending on whether you are a company that uses Plan Vallejo, Industrial Processing Warehouses and others, and you can export these goods to the Free Trade Zone.

Customs transit operations (CTO) and multimodal transit operations (MTO) are authorized from international ports and airports to Free Trade Zones, as well as between free trade zones.

Shipments abroad without customs export processing.

Users can carry out re-shipments of goods abroad without customs formalities, since they have not been subjected to a customs modality, either due to errors in the delivery by the supplier, physical inspection of the unsatisfactory load by the importer (Quality Control), deterioration of cargo during international transport or expiration of the product’s useful life.

CUSTOMS STORAGE: CLM can bring any kind of goods except fabrics, manufactures and accessories to these warehouses unless a prior import declaration has been presented. The time to legalize the goods is 1 month + 1 month of extension. If the cargo has not been legalized in this additional time, besides taxes, additional clearance fees have to be paid.

Some of the advantages of storing in customs warehouses or fiscal warehouses are:

  • The possibility of partial nationalizations during the mentioned period.
  • Increase of cash flow because you can nationalize when you really need it.
  • The merchandise during its permanence in our warehouse has the benefit of not paying taxes.

Once your cargo is cleared or for your national cargo, we offer you CLM Simple Storage.

SIMPLE STORAGE: This type of storage is for storing domestic goods or imported goods that have already been legalized or have paid their customs taxes.

In any of our warehouses the service is generated by month or fraction; before removing the total load, you must be safe and sound, keep in mind that, after more than six months without canceling the storage of your merchandise, and you have not reported, we inform you that destruction or use of said merchandise, since, by generating occupation of our warehouses without canceling their respective warehouses, they affect the normal development of our corporate purpose.


In Colombia, in order to import, the importer must belong to “common scheme” whether it is a natural or legal person. The importer cannot belong to “simplified scheme”. Companies already belong to “common scheme”. In both cases, the importer requires the authorization of DIAN to act as a ‘Customs User’. This authorization is registered on the RUT, box 53, Customs User obligation #10, and on box 54, codes 22 and 23 of importer and exporter; this authorization is requested before DIAN and has no cost nor does it represent additional obligations. It is just an authorization. The companies that are not registered as customs users or those which are not registered as importers or exporters before the Chamber of Commerce, must modify their document of establishment and register it before the Chamber of Commerce.

Always in any commercial exchange, we must present, before the competent authorities, the legalization of the merchandizes. It is important to note that in Colombia, imports of some products or raw materials have requirements such as registrations, labeling rules, licenses and / or minimum descriptions. To know which regulations apply to your cargo, it is necessary that you provide the tariff heading or HS CODE of the products to be imported prior to the shipment. If you or your supplier do not have this information, we need to know the type of product to be imported along with its physical features, use and commercial characteristics in order to classify the product tariff-wise.

The documents that support an import process are:

  • Invoice
  • Packing List
  • Certificate of Origin (if applicable)
  • Transportation Document BL – Maritime Bill of Lading / AWB Airway Bill of Lading – Air Way Bill, in original and endorsed
  • Freight and expenses Certification
  • Insurance policy
  • Import Registration (If applicable)
  • Import declaration or export declaration
  • Andean declaration of value for imports higher than USD 5000 invoice value
  • Swift (In case the payment had been anticipated or in cash)
  • Other supporting documents such as certificates of compliance among others, according to tariff heading.

Commercial invoices must comply with the importer’s complete data: name, TIN, address, telephone number, email, city, country (these data must be the same as those listed in the RUT), commercial invoice number, date issuance of invoice, negotiation term or INCOTERM including the city where the responsibility for the negotiated term ends (for example: EXW Shenzhen – China, FOB Miami, CIF Buenaventura, DDP La Castellana Medellin, etc.), the trading currency, the payment method, the unit price, the total price, the product’s description, the tariff heading, the number of pieces, weight, signature and seal.

Once the tariffs are paid, DIAN has stipulated the following response times: automatic 24hr, documentary 48hr and physical 76hr. The process is similar to a traffic light; in case they require laboratory tests, re-inspections, etc, the inspectors have a period of 5 days to proceed.

The filed documentation is valid for one (1) year unless there is a specific power of attorney.

Port operating companies have 48 hours to file clients.

Keep in mind that the success and promptness in the provision of the service depends on your complete providing of information on time. Any delay generated by the lack of information is the importers responsibility.

IMPORT RECORDS AND LICENSES: Colombia has some additional requirements for the importation of certain types of products such as products for human or animal consumption, used machinery, heavy machinery, textiles, security cameras, medical equipment, and vehicles, among others. We process your import license or registration before the VUCE (Foreign Trade Single Window).

In addition to the basic documents requested, the client must present the technical file of the product to be filed, photographs and other required documentation depending on the process.

The filing in the VUCE system, for import procedures, registrations and licenses takes approximately 1 business day; the registration’s acceptance time or license are subject to the entity, which can take between 3 and 8 business days.

CLM acts as an intermediary before governmental entities, the client is the one who guarantees the veracity of the information about the nature of the merchandize.


The land transport of cargo is the movement of the goods on vehicles.

Any local or national transport can be provided EXPRESSLY, which is when the vehicle only picks up and delivers your cargo or CONSOLIDATES it; this requires more programming time for collection and delivery since you have to wait for the quota (room in a container) to be fulfilled. Transport times are subject to the route but by sharing the container’s capacity, the cost of the service is reduced. 20 foot containers’ can also be consolidated.

LOCAL: It is the one that we provide within a main city. For example, we collect and deliver in Bogota or collect at customs / fiscal warehouse or free trade zone and deliver it to your warehouse in the same city where the customs warehouse / fiscal or free trade zone is located.

NATIONAL: We transport cargo that has arrived by sea LCL / Consolidated or FCL in containers.

MTO (Multimodal Transport Operation) LAND TRANSPORTATION: According to Colombian laws, merchandize has to be nationalized at the first arrival point (port or airport). When we talk about MTO is because the cargo has arrived at a port however, in the MTO modality, your cargo will not be nationalized at port but in a warehouse or customs / fiscal warehouse or at a free trade zone / In-bond, in any place in the country. This transfer of merchandise is carried out by a land transporter with an authorization to do so. THE CARRIER is responsible for this cargo and its tax suspension. This service is more expensive than an ordinary transport service. For a customer to use this modality (MTO), the only requirement is that this operation is not its first import and that, in the transport document, in the consignee section, the importer + the transporter + the warehouse or fiscal warehouse must be indicated.

DOWNLOAD: If your company does not have the staff to download or upload your merchandize, CLM can provide it to you. Just bear this in mind before loading.

*PBV: gross vehicle weight


Approaching your dreams and making it easier to achieve your goals is part of our objectives. “Import Intermediation” is one of those services that help you start a new project without so much paperwork or obligations.

In order to be able to intermediate your imports, CLM must be the purchasing agent, once your cargo is nationalized.

The only VAT that CLM will generate is that of Intermediation.

CLM will bill the products with all the components in the value chain, the differences in taxes must be assumed by the client.

In order to offer the service, your documentation must be elaborated in the name of CLM; the authorized loading agent for the entire operation is CLM.

And you… what are you planning to do with your container?


Receiving the help of a friend is a blind search for suppliers for your purchases. In order to avoid this, CLM through its certified providers and search engines offers you this service.

In order to identify what you want, it is necessary that you indicate specifically what it is you are looking for; once we have this information, we will take care of the rest.

CLM recommends you that before buying large quantities, you buy a sample of the product so you can corroborate the characteristics of it and thus be certain of what you are acquiring.

Under this scheme, if you already have a defined provider, but you need to verify what is being sent to you before the cargo is dispatched, we offer you the “verification” service.

CLM’s “NO” makes decisions about the merchandize. We only observe and verify, after CLM issues the report, it is the client who must decide whether to accept the product or not.


Thanks to its versatility, containers have become an easy way to store merchandize, transform spaces and build among others. Some of its uses are as offices, warehouses or material rooms in construction works, houses in farms or lots, dinners or whatever you need (their walls are removable and can accommodate to your needs).

The containers are delivered with their respective up to-date documentation so that you can transport it through the national territory safely.


Head Office
Carrera 81a 34b – 7
Medellín – Colombia

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