CLM brings you closer to those you love most, your family, your new job or an adventure around the world. Distances are at your fingertips, CLM offers you: “HOUSEHOLD GOODS”. Pack your house, transport it and download it wherever you want. Our company has a great experience in moving goods, personal effects and unaccompanied luggage. The goods are transported by any mode of transport, land, sea or air; take into consideration that due to the cargo’s nature, in many cases some countries have restricted the mobilization of this type of cargo in a consolidated manner through maritime transport.


Sometimes, in importing household goods, these are usually packed and loaded onto the trucks by the goods’ owner. In this case, the operation consists of picking up the cargo and dispatch it to Colombia by air, sea or land, depending on where the goods are. Once the cargo has arrived to the terminal, the customs process is carried out; this can take between 5 and 10 business days. Then, CLM transports it to its destination and delivers it to you at your new home’s door. In this process, you must take into account several things:

To quote the shipment’s cost, CLM needs the following basic information:

  • Collection’s address in origin, including zip code (where available)
  • Transportation mode (air, sea, land)
  • Port / airport or terminal where the cargo will be dispatched from
  • In case of maritime transport, will the cargo be loose cargo or will it use a container?
  • If it is an FCL container, what type of container would it be (20 ‘, 40’ or 40’HC)
  • Name of the shipping company and how many days is the cargo’s clearance?
  • Name of the consolidating shipping company in case of LCL freight
  • If you have already defined the international transport, name of the transporter and value of the freight.
  • Will the goods be packed by you or will a packing company do it?
  • Please, send us a list of the contents its value.
  • What is the cargo destination in Colombia (full address with indications; a house, a warehouse or an apartment). If the destination is a house, is it on the ground floor? first floor? If it is an apartment, does the building have an elevator? Will the cargo have to be taken upstairs?
  • Arrival date in Colombia
  • How much time will the cargo be outside Colombia (transit time).

If you have already decided to come to Colombia and you, or a company are packing goods, a detailed packing list, showing the quantity of pieces to be imported and the description of cargo with its respective declared value (for customs and insurance purposes, Law 1565 / 2012) must be presented. This list must include the regulations for the import of household items and the list of items allowed as household items. In case of a claim process, the value reported in this document will be the value the insurer will cover. It also will constitute the basis on which you will pay import taxes, if you are not subject to the government’s Return Program. Keep in mind that, in case of an accident, the insurer will only be take responsibility if the household goods were packed by a specialized company for that purpose; otherwise, (and in most cases) the policy would not be effective.

Keep also in mind that the articles allowed for household imports do not include any type of automotive vehicle like cars, motorcycles or boats. If the cargo is packed in wooden crates, keep in mind that this wood must be certified and sealed under international standards.

Colombia has a program for those who have resided abroad for more than three years and want to return: the “CERTIFICATE OF RETURN”. This certificate represents a 0% tariff on the importation of their household goods. By law, this type of imports has a tariff of 15% on CIF (Cost + Insurance + Freight). In order to obtain this certificate, the user must perform the procedure before the Colombian Department of Foreign Affairs, Colombian Embassy or Consulate in the country of residence; there the user will receive advice on this process. This document exempts the importer from the single tax applied to household goods imports. The procedure can also be consulted and processed at the following link:

The traveler must talk to the Embassy/Consulate before the trip in order to ask for this discount. In some cases, the packing list is compulsory so, it is advisable to check the requirements. This document is different from the Residence Certificate, which also is valid in this case (to certify residence), but they are two different documents.

The estimated time of response from the Colombian Department of Foreign Affairs is approximately 45 working days. This is why the importers are recommended to carry out the process with due anticipation for the shipment of the household goods (this will avoid extra warehousing costs in destination).

The verification of the residence time at the cargo’s place of origin is optional for the customs officials so, it is important for the importer to have these documents at hand before planning the trip and mobilizing your household goods.

Insurance in a household cargo does not cover particular damage to used goods however, if the user can make a photographic record of what it is going to be mobilized before, during and after the transport, in case of an accident this record could serve as proof.

Importation cargo by sea can generate extra costs (pre-inspection mobilizations, Customs Agent, DIAN inspection, Police inspection, port services, container delays, standby delays, among others). It is important to send the documentation on time in order to minimize these risks.


If you are ready to venture and live a new experience in another country, do not worry, CLM can takes care of everything: your packing, dispatching and delivering to your door, your future home anywhere in the world. In order to provide this service with quality, CLM requires to be responsible for the packing and verification of the contents; this is performed with the help of a canine team. Please, keep in mind that closed packages will not be accepted since the company must make a detailed inventory for Customs, the Police and the transport agent at destination.

The packing list must be discriminated: each items in each package with its respective individual value. In case of an incident, this value will be the one used by the insurer in order to reimburse.

The extra expenses (additional to what was quoted as expenses at port or airport) are billed with their respective support document.

At an airport, extra costs can be re-packing material or tool rental, among others.

At ports, extra costs may include vehicle stand-by, pre-inspection mobilizations, Customs Agent, DIAN inspection, Police inspection, port services, container delays, standby delays, among others. CLM suggests the client to send the documentation at least 4 days before the cargo’s arrival; this is to arrange the document filing before the port authorities (since this procedure takes up to 48 hours). CLM also suggests to place the household goods in port at least 4 days prior to the vessel’s closure; this is due to filing documents, pre-inspecting and typing procedures. A port can provide up to 3 days free of charge for this.

Some countries like Mexico and Argentina require packing lists as detailed as possible, e.g. 1 fork, 5 spoons, 6 glasses, etc. These lists must be apostilled by the Embassies of these countries here in Colombia, located in Bogotá. The purpose of this is generally for not charge taxes or give some fiscal benefits in destination. Please, consider this procedure before planning the departure from your country.

The service at destination is subject to negotiation; if requested, CLM can arrange with the agent in destination, the reception of the cargo and the possible expenses that this would incur upon arrival such as release, import customs, transportation to final destination, taxes and storage among others. This action does not directly compromise CLM since each country has its own restrictions for the handling and management of goods.


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Carrera 81a 34b – 7
Medellín – Colombia

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